Support

Customers who previously had support contracts with Sovex Systems can login here!

 0870 460 8530

Login Now

Icon Need assistance in finding the product for you? Click here to try our new product selector tool.

Never underestimate the importance of maintenance as the primary factor in the reduction of breakdowns. We offer a full range of servicing packages to suit your requirements and a call out service for emergency breakdowns.

We have a full-service team of highly trained and skilled engineers who are experts on all the various loading systems Joloda supply as well as the Boom Conveyors and Transport Conveyors from Sovex and other manufacturers.

Installation, Commissioning and Training

Following delivery of the Joloda systems to your site, our engineers will install, commission and train your key personnel to ensure an optimal start with your new equipment. We also train on-site employees for general housekeeping and maintenance on these systems and first response breakdowns.

All systems come with a full technical manual consisting of mechanical and electrical drawings with recommended spare parts list and troubleshooting guidelines.

Close

Support Contracts

We offer support contracts for maintenance so our engineers will attend site on the dates convenient for you and complete the routine maintenance tasks to keep your system in good working order and minimize downtime. Our systems are designed for use 24/7 and are often used at full capacity so because of this we do recommend regular maintenance from our experienced engineers to ensure optimum operation at all times.

Our contracts can be tailored on a client to client basis dependant on usage, throughput and maintenance habits. These service visits can be weekly, quarterly or simply scheduled in with your company shutdown periods. All engineers are fully qualified, experienced engineers who will service and maintain your equipment and recommend any future upgrades needed.

Close

Repair & Maintenance

In the event of a breakdown, we offer extended phone support and ensure a rapid response to your equipment when covered by a support contract, this then gauges the detail of the problem, parts needed then an electromechanical engineer is on the road straight after and we can repair any boom or transport conveyor regardless of manufacturer.

We will endeavour to have you back up and running as soon as possible.
We also offer a refurbishment package for equipment over 10 years + that has been well maintained throughout its life. We firstly inspect the equipment, quote for the parts and labour needed and arrange work when it’s convenient for your business, all repairs completed are covered with 12 months warranty.

Close

Spare Parts

Standard spare parts are available on 24-hour delivery service to minimise downtime. Our technical manuals supplied with the systems have a list of recommended spare parts that can be purchased to hold on site. We offer a 20% discount on spare parts for customers who have support contracts with a 2-year warranty.

For other conveyor systems not manufactured by Sovex, providing us with a design drawing and report from a service engineer, we can advise on the exact part you require with a lead time and cost. For information and prices on spare parts please call our sales office on 0151 427 8954

Close

Our new clients

Maintenance

As much of our equipment is bespoke, using genuine Joloda engineers who fit genuine Joloda parts will ensure your equipment will have a trouble free operation.

  • Recommend loading systems are serviced every 3 months
  • Expert engineers can identify potential problems before they occur
  • We can also carry out site surveys on any old equipment you have to bring it up to a new standard
  • A service contract can be annual or long term depending on your requirements

Contact our after sales team for more information on maintenance contracts on +44 151 427 8954 or [email protected]

View Service & Maintenance Contacts Give us a call

Warranty

  • All our equipment has 12 months warranty period
  • All spares supplied have a 2 year warranty
  • If your equipment fails we can send an engineer out to site immediately to rectify the problem
  • Our sales and service team are on hand to talk through any problems you may have

Email us for more info Give us a call

Talson / Kässbohrer Fahrzeugwerke GmbH

 Siemensstraße 74, 47574 Goch / Germany

 +49 (0) 2823 97 21-0

 +49 (0) 2823 97 21-21

 [email protected]

Talson / Kässbohrer Fahrzeugwerke GmbH

 MTHL Fleet Services, Building 391,
Viscount Way,Hounslow, Middlesex, TW6 2JD

 020 8897 2348

 020 8897 2346

 [email protected]

Support

Customers who previously had support contracts with Sovex Systems can login here!

 0870 460 8530

Login Now

Colgate
Coca-Cola
BASF
BMW
BritVic
DHL
Fedex
Heinz
Irish Distillers
Procter And Gamble
Unilever