As soon as the contract was signed in October with their newest and largest customer, Joloda Conveyor services were put to the test on the busiest period of the year. All the way from November up to Christmas Eve, engineers worked through the night to ensure all the largest distribution centres for this customer were kept running and parcels moving through the conveyors to result in this online retailer successfully achieving a substantial throughput of 191m parcels delivered in time for Christmas. This figure is up an average of 1m parcels across each of the 42 UK sites from last years results. In the customers words ‘Joloda Saved Christmas’!
This record result was down to a proficient planning of servicing and repair of all sites and key equipment before the commence of this critical period. Then the provision of a residential engineer on each site to resolve any breakdown issues instantaneously was the ultimate solution. Each engineer also had the responsibility of up to 2-3 other key sites nearby on a 1 hour response if any issues arose. This ensured all the parcels were transferred through the conveyors sorted and ready for loading and delivery the following morning without any delays.
Joloda Conveyor Services has over 40 engineers nationwide providing an unrivalled maintenance and breakdown service with real time updates for customers, putting them miles ahead in the service and support industry. Our extensive experience and technical skills means we can attend to any piece of warehouse automation equipment.